FAQ

FAQ

Frequently Asked Questions for Industrial Buyers

Find quick answers about product range, quotations, OEM branding, catalogs, quality checks and future product uploads.

Buyer Questions

These answers are written for distributors, importers, workshops and project buyers preparing industrial product inquiries.

What products does EXTTOOLS supply?

EXTTOOLS supplies welding machines, welding consumables, welding torches, gas welding and cutting products, abrasives, welding accessories, PPE, battery powered welding machines, laser welding safety products and plastic welding equipment.

Can customers add products later in the backend?

Yes. The current product area is built as a WordPress product management system. Customers can add product title, category, images, specifications, description and catalog information later from the backend.

Can EXTTOOLS support OEM branding?

OEM logo, packaging, carton, manual and label discussion can be supported depending on product category, order quantity and supplier capability.

What information should be sent for quotation?

Please send product name or reference model, target quantity, voltage, plug type, application, market, packaging request, certificate need and any catalog or photo reference.

Can you provide samples before bulk order?

Sample orders can be discussed for suitable products. Sample cost, freight and lead time depend on the product category and availability.

Can PDF catalogs be used on the product pages?

Yes. PDF catalogs can be uploaded and linked from product pages. For better SEO and customer browsing, key products should also have product photos, short descriptions and parameters on the website page itself.

Can product image logos be removed?

Logos on existing product images should be removed or replaced with clean customer-approved images before large-scale use. For launch, it is better to keep 20 to 30 key products per major category and let the customer upload more later.

What quality checks are available?

Quality support can include sample confirmation, product appearance checks, model and parameter confirmation, packaging checks, carton marks, quantity check and pre-shipment photo communication.

Do you support mixed product orders?

Mixed category orders can be discussed, especially for distributors who need welding machines, consumables, PPE and accessories together. MOQ and packing rules depend on each product line.

How fast can you reply to inquiries?

For clear RFQs with product name, specifications and quantity, EXTTOOLS can usually prepare a more focused reply and avoid unnecessary back-and-forth.

quality check for FAQ

Before You Send RFQ

A clear request makes quotation faster.

When possible, send a product photo, PDF, reference website link, target model, quantity and any market requirement. EXTTOOLS can then match the right products and avoid guessing the specification.

RequiredProduct name, quantity, application and destination market.
HelpfulVoltage, plug, packaging, logo requirement, certificate request and target price level.
For websitesClean product photos, key parameters, category plan and PDF catalogs can be uploaded later.

Support Topics

Questions to expand as the site grows.

Borrowing the Support Center idea from competitors, these topics can later become individual FAQ, download or guide pages.

Downloads

Manuals, catalogs, specification sheets and product PDFs can be organized by category.

Media Gallery

Factory, inspection, workshop and application photos can support buyer trust.

OEM Questions

Logo, carton, manual, label, color and MOQ questions should be collected before quotation.

Order Questions

Sample, lead time, mixed orders, spare parts and after-sales support can be answered clearly.

Still have a product question?

Send your inquiry details and EXTTOOLS will help organize a practical answer.

Contact EXTTOOLS